1. Introduction
288wi ("we", "us", "our") is committed to protecting the personal data of every player who uses the 288wi Platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, the parties with whom we may share data, and the rights available to you as a data subject.
This Policy applies to all users of 288wi's website and any associated mobile-optimised interfaces, regardless of the device used to access the Platform. It should be read in conjunction with 288wi's Terms & Conditions and Responsible Gaming Policy.
288wi takes particular care with the personal data of Pakistani players given the sensitivity of financial and identity information in this market. We do not sell personal data to third parties, and we do not use your data for purposes that go beyond those described in this Policy.
2. Data We Collect
When you register an account, deposit funds, place bets, or contact 288wi support, we may collect the following categories of personal data:
- Identity Data: Full name, date of birth, national identity details (where required for KYC verification), and copies of identity documents submitted during verification;
- Contact Data: Pakistani mobile number (required for account registration and OTP authentication), email address, and city of residence;
- Financial Data: JazzCash account number, Easypaisa account number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other supported banks), cryptocurrency wallet addresses, transaction history, and deposit and withdrawal records;
- Account Data: Username, password (stored in hashed, non-recoverable form), account preferences, self-imposed limits, and responsible gaming tool settings;
- Gaming & Betting Data: Game history, betting activity, wagering amounts, session durations, and bonus usage records;
- Technical Data: IP address, device type, browser type and version, operating system, and session timestamps;
- Communications Data: Records of your interactions with 288wi customer support, including live chat transcripts and support ticket content.
We collect only the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law.
3. How We Use Your Data
288wi processes your personal data for the following purposes:
- Account management: Creating and maintaining your 288wi account, verifying your identity at registration and during withdrawal requests, and managing login security including two-factor authentication;
- Service delivery: Processing deposits, executing bets and game stakes, settling winnings, and processing withdrawal requests to your nominated JazzCash, Easypaisa, or bank account;
- Compliance: Complying with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any other regulatory obligations applicable to 288wi's operations;
- Responsible gaming: Monitoring account activity to identify patterns consistent with problem gambling, enforcing self-imposed limits, and administering self-exclusion requests;
- Fraud prevention and security: Detecting and investigating unauthorised access, fraudulent activity, collusion, or any other conduct that violates 288wi's Terms & Conditions;
- Customer support: Responding to your queries, resolving disputes, and providing technical assistance;
- Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the 288wi Platform;
- Marketing communications: Sending promotional offers, bonus alerts, and product updates to players who have not opted out of such communications. You may opt out at any time from your account settings.
4. Legal Basis for Processing
288wi processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and 288wi — including account creation, payment processing, and bet settlement — is carried out on the basis that it is necessary to fulfil our contractual obligations to you;
- Legal obligation: Processing required to comply with AML, KYC, and other applicable regulatory obligations is carried out on the basis of legal obligation;
- Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming supervision, and platform improvement is carried out on the basis of 288wi's legitimate interests, provided those interests are not overridden by your data protection rights;
- Consent: Processing for direct marketing communications is carried out on the basis of your consent, which you may withdraw at any time without affecting the lawfulness of processing prior to withdrawal.
5. Payment Data & Financial Security
288wi processes payment data in order to facilitate deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and supported cryptocurrency channels. All financial transactions are processed over 256-bit SSL-encrypted connections.
288wi does not store complete payment credentials (such as full mobile wallet PINs or online banking passwords) on its own servers. Payment processing is handled through integration with payment providers' own secure environments. 288wi retains transaction records — amounts, timestamps, reference numbers, and payment method identifiers — for AML compliance and dispute resolution purposes.
All deposits must originate from payment accounts registered in your own name. 288wi applies transaction monitoring to detect deposits that may originate from third-party accounts, which are prohibited under 288wi's Terms & Conditions and relevant AML frameworks.
6. Cookies & Tracking Technologies
288wi uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:
- Strictly necessary cookies: Required for the Platform to function, including session management and login state. These cannot be disabled without preventing basic Platform functionality;
- Performance cookies: Collect anonymised data about how the Platform is used — pages visited, error messages, and load times — to help 288wi improve performance;
- Functional cookies: Remember your preferences such as language settings, device type, and previously used payment methods to provide a more personalised experience;
- Analytics cookies: Used by 288wi to understand aggregate user behaviour patterns for product development purposes. No individually identifiable data is shared with analytics providers.
You may manage cookie preferences through your browser settings. Disabling certain cookie categories may affect the functionality of the 288wi Platform.
7. Sharing Your Data
288wi does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:
- Payment processors: We share necessary transaction data with JazzCash, Easypaisa, and supported banking partners solely to process your deposits and withdrawals;
- Game providers: Certain game studios require a player identifier to deliver game content and maintain session integrity. No additional personal data beyond a platform-generated user identifier is shared;
- KYC and fraud prevention providers: We may use third-party identity verification services to fulfil our KYC obligations. These providers process your identity documents under confidentiality obligations and applicable data protection laws;
- Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law or in response to a lawful request;
- Corporate transactions: In the event of a merger, acquisition, or sale of 288wi's assets, personal data may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy.
8. Data Retention
288wi retains your personal data for as long as your account remains active and for a further period as required by applicable law or regulatory obligation. Specifically:
- Account and identity data is retained for a minimum of five (5) years following account closure to comply with AML record-keeping requirements;
- Transaction records are retained for a minimum of five (5) years following each transaction;
- Communications data (support chat transcripts, dispute records) is retained for three (3) years following resolution;
- Technical and session data is retained for twelve (12) months before being anonymised or deleted.
Where data is no longer required for any lawful purpose, 288wi securely deletes or irreversibly anonymises it.
9. Security Measures
288wi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and the 288wi Platform;
- Secure, salted hashing of all user passwords — 288wi staff cannot read your password in plain text;
- Two-factor authentication available to all 288wi account holders;
- Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
- Regular security audits and penetration testing of Platform infrastructure;
- Automated anomaly detection to flag suspicious login activity and transactions in real time.
Despite these measures, no online system can guarantee absolute security. If you believe your 288wi account has been compromised, contact customer support immediately via live chat.
10. Your Rights
Subject to applicable law, you have the following rights in relation to your personal data held by 288wi:
- Right of access: You may request a copy of the personal data 288wi holds about you;
- Right to rectification: You may request correction of inaccurate or incomplete personal data;
- Right to erasure: You may request deletion of your personal data in certain circumstances, subject to 288wi's legal retention obligations;
- Right to restriction: You may request that 288wi restricts the processing of your personal data in certain circumstances;
- Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of your data;
- Right to object: You may object to processing based on legitimate interests, including direct marketing;
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of the above rights, contact 288wi's support team via live chat or the email address listed in the footer. 288wi will respond within 30 days of receiving a valid request.
11. Children's Privacy
The 288wi Platform is strictly restricted to individuals aged 18 and above. 288wi does not knowingly collect personal data from anyone under the age of 18. If 288wi identifies or is notified that personal data belonging to a person under 18 has been collected, that data will be deleted immediately and the associated account will be permanently closed.
If you believe a minor has registered an account on the 288wi Platform, please report this to 288wi customer support immediately.
12. Changes to This Privacy Policy
288wi may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the structure of the 288wi Platform. Where changes are material, 288wi will notify registered users via the mobile number or email address associated with their account prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the 288wi Platform following any update constitutes acceptance of the revised Policy.
13. Contact & Data Enquiries
For any questions, concerns, or requests related to this Privacy Policy or 288wi's processing of your personal data, please contact our support team via the 24/7 live chat available within your logged-in 288wi account. Our support email address is listed in the footer of every page on this site as plain, non-clickable text.
288wi aims to respond to all privacy-related enquiries within five (5) business days. For formal data subject access requests, a response will be provided within thirty (30) days in accordance with applicable law.